How can we help?
Answers about booking, payments, your team and your account.
Booking appointments
For anyone booking with a business on Clientara.
How do I book an appointment? Find the business, pick a service and a time, and confirm. How do I cancel or reschedule? From your appointments page, any time before the cancellation window closes. What is a no-show fee? A charge a business can set for missed appointments or very late cancellations.Payments and payouts
Where the money goes, and when.
How do payments work? Card payments go straight to the business’s own account. Clientara never takes a percentage. When do I get paid? Stripe pays out on a schedule. New accounts wait a little longer at first. Refunds — who sends the money back, and when Cancel a booking that was paid for online and the money usually goes back on its own. It comes from the business, not from Clientara. Setting up payouts Connect Stripe once, and you can take card payments.Running your business
Your calendar, your team, and your booking link.
How do I block off time? Whole days for holidays, or a few hours inside one day for anything else. Adding an appointment yourself For bookings taken by phone, by text, or in the chair. Setting your working hours The hours clients can book, per day of the week. Seeing your appointments in your phone’s calendar Subscribe once and your bookings appear beside everything else in your day. Adding, editing or deleting a customer Add someone by hand, fix their details or add an email, merge a duplicate, or delete them. Changing your booking link You can change it, but old links stop working. Being listed in Discover Optional. Turning it off does not switch off your booking link.Your team and your plan
Seats, booth rent, commission, and what you pay.
Booth rent or commission — which plan? It depends on who pays for the software, and how your barbers work. Adding someone to your team Send an invite code. They make their own account and get their own calendar. What am I actually paying? One flat monthly price, and no cut of your sales.Your account
Signing in, your details, and getting help.
What is my account number? A short number that identifies you, shown on your profile. How do I get help? Send us a message and we will come back to you.Still need help?
Send us a message and a person will read it. If you have an account, sign in first and it comes through with your details already attached.